Privacy Policy

1. Introduction

This Privacy Policy describes how novo77 ("we," "us," "our") collects, uses, processes, and protects the personal information of users ("you," "your") who access our online gaming platform at novo77.cam. By using our services, you consent to the data practices described in this policy.

This Privacy Policy applies to all services offered by novo77, including sports betting, casino games, slot games, live dealer games, and any associated products or features. It also covers information collected through our website, mobile applications, customer support channels, and marketing communications.

We encourage you to read this Privacy Policy carefully and in conjunction with our Terms & Conditions. If you have any questions or concerns about how we handle your data, please contact us using the details provided at the end of this document.

2. Data Controller

For the purposes of applicable data protection laws, novo77 is the data controller responsible for your personal information. We determine the purposes and means of processing your data and are committed to ensuring that all processing activities comply with relevant privacy regulations.

novo77 operates under international gaming licenses and adheres to strict data protection and anti-money laundering standards. While we primarily serve players in Indonesia, our data processing infrastructure follows global best practices for privacy and security.

3. Information We Collect

To provide you with our services, comply with legal obligations, and improve your experience, novo77 collects several categories of personal information:

3.1 Information You Provide Directly

When you register for an Account or use our services, you provide the following information:

• Account Registration Data: Full name, date of birth, gender, email address, phone number, residential address, and username/password.
• Identity Verification (KYC) Data: Government-issued identification documents (Indonesian KTP, passport), selfie photographs, proof of address (utility bills, bank statements), and any additional documents required for compliance.
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet information (OVO, DANA, GoPay account details), and payment card information (card number, expiry date, CVV are processed securely and not stored by novo77).
• Communication Data: Correspondence with customer support, feedback forms, survey responses, and promotional preferences.

3.2 Information Collected Automatically

When you use novo77, we automatically collect certain technical and usage information:

• Device Information: IP address, device type and model, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, bet history, deposit and withdrawal transactions, session duration, clickstream data, and referral sources.
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see Section 9 for details).

3.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment Processors: Transaction status, payment method verification, and fraud prevention data from banks and e-wallet providers.
• Identity Verification Services: Verification results, fraud risk scores, and identity authentication data from KYC service providers.
• Affiliates and Marketing Partners: Referral information if you were introduced to novo77 through a partner or affiliate program.

4. How We Use Your Data

novo77 processes your personal information for the following purposes:

4.1 Account Management and Service Delivery

• To create and maintain your Account.
• To verify your identity and age (21+ requirement).
• To process deposits, withdrawals, and financial transactions.
• To enable you to place bets and play games on our platform.
• To manage bonuses, promotions, and loyalty rewards.
• To provide customer support and respond to your inquiries.

4.2 Legal and Regulatory Compliance

• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• To prevent fraud, money laundering, and other illegal activities.
• To enforce our Terms & Conditions and detect violations.
• To respond to legal requests, court orders, and regulatory inquiries.
• To maintain records required by gaming licenses and financial regulations.

4.3 Security and Fraud Prevention

• To monitor and analyze usage patterns for suspicious or fraudulent behavior.
• To protect the integrity of our games and prevent cheating or collusion.
• To secure our platform against cyberattacks, data breaches, and unauthorized access.
• To conduct risk assessments and due diligence on transactions.

4.4 Marketing and Communications

• To send you promotional offers, bonuses, and updates about novo77 services (only with your consent).
• To personalize marketing messages based on your gaming preferences and activity.
• To conduct surveys and request feedback to improve our services.
• To send transactional emails (account notifications, deposit confirmations, withdrawal receipts).

You can opt out of marketing communications at any time by adjusting your Account preferences or clicking "unsubscribe" in our emails.

4.5 Service Improvement and Analytics

• To analyze usage trends and player behavior to improve our platform.
• To develop new features, games, and services.
• To optimize website performance, loading times, and user experience.
• To conduct A/B testing and user research.

4.6 Responsible Gaming

• To implement and enforce responsible gaming tools (deposit limits, self-exclusion, reality checks).
• To identify players who may be at risk of problem gambling and offer support resources.
• To comply with responsible gaming obligations under our licensing agreements.

5. Legal Basis for Processing

novo77 processes your personal data based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (i.e., to provide gaming services as outlined in our Terms & Conditions).
• Legal Obligation: Processing is required to comply with applicable laws, including KYC/AML regulations, gaming licenses, and financial reporting requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, service improvement, and marketing (provided these interests do not override your privacy rights).
• Consent: You have given explicit consent for specific processing activities, such as receiving marketing communications or using certain cookies. You may withdraw consent at any time.

6. Data Sharing and Disclosure

novo77 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with the following categories of recipients:

6.1 Service Providers and Processors

We share data with trusted third-party service providers who assist us in operating our platform, including:

• Payment Processors: Banks, e-wallet providers, and payment gateways that process your deposits and withdrawals.
• KYC/AML Verification Providers: Identity verification services that authenticate your documents and perform fraud checks.
• Game Providers: Software studios that power our casino games, slots, and live dealer tables (e.g., Pragmatic Play, Evolution Gaming, Microgaming).
• Cloud Hosting and IT Infrastructure: Data storage, server hosting, and cybersecurity service providers.
• Customer Support Platforms: Live chat, email, and ticketing systems used to provide support.
• Marketing and Analytics Tools: Email marketing platforms, analytics providers, and advertising networks (subject to your consent).

All service providers are contractually obligated to protect your data, use it only for the purposes specified by novo77, and comply with applicable privacy laws.

6.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, law enforcement, regulators, and courts when:

• Required by law, regulation, or legal process (e.g., court orders, subpoenas).
• Necessary to investigate or prevent fraud, money laundering, or other illegal activities.
• Required to enforce our Terms & Conditions or protect our legal rights.
• Mandated by our gaming licenses or regulatory obligations.

6.3 Business Transfers

If novo77 undergoes a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and ensure that the new owner continues to protect your data in accordance with this Privacy Policy.

6.4 With Your Consent

We may share your information with other parties if you provide explicit consent for a specific purpose not covered by this policy.

7. Data Retention

novo77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

• Active Accounts: Data is retained for the duration of your Account's active status and for a reasonable period afterward to allow for reactivation or dispute resolution.
• Closed Accounts: After Account closure, we retain certain data for up to 7 years (or longer if required by law) to comply with financial record-keeping, tax, and AML regulations.
• Transaction Records: Bet history, deposit/withdrawal records, and financial data are retained for at least 5-7 years as required by gaming licenses and financial regulations.
• Marketing Data: If you opt out of marketing, we retain your email address solely to honor your unsubscribe request and prevent future marketing.

After the retention period expires, personal data is securely deleted or anonymized so that it can no longer be associated with you.

8. Data Security

novo77 employs industry-leading technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using bank-grade SSL/TLS protocols.
• Secure Data Storage: Personal data is stored on secure servers with restricted access, firewalls, and intrusion detection systems.
• Access Controls: Only authorized novo77 personnel with a legitimate business need can access personal data, and all access is logged and monitored.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address risks.
• Tokenization and Hashing: Sensitive data such as passwords and payment information is tokenized or hashed so that it cannot be read in plaintext.
• Two-Factor Authentication (2FA): We encourage all users to enable 2FA on their Accounts for an additional layer of security.

While no system is 100% secure, novo77 is committed to maintaining the highest standards of data security. If you suspect unauthorized access to your Account, contact us immediately at [email protected].

9. Cookies and Tracking Technologies

novo77 uses cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content.

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, login status, and activity.

9.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., maintaining your login session, remembering language preferences).
• Performance Cookies: Collect anonymous data about how you use our site (e.g., pages visited, time spent) to improve performance.
• Functional Cookies: Remember your preferences and settings (e.g., preferred odds format, favorite games).
• Marketing Cookies: Track your activity across websites to deliver personalized ads and measure campaign effectiveness (only with your consent).

9.3 Managing Cookies

You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of novo77. Most browsers allow you to:

• View and delete existing cookies.
• Block third-party cookies.
• Block all cookies (though this may impair functionality).
• Receive notifications before a cookie is set.

For more information on managing cookies, visit your browser's help documentation.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data, subject to legal retention obligations.
• Right to Restriction: Request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, commonly used format for transfer to another service.
• Right to Object: Object to processing of your data for direct marketing or other purposes based on legitimate interests.
• Right to Withdraw Consent: Withdraw consent for data processing activities that rely on your consent (e.g., marketing emails).

To exercise any of these rights, contact us at [email protected] with your Account username and a description of your request. We will respond within 30 days.

11. International Data Transfers

novo77 operates internationally, and your personal data may be transferred to and processed in countries outside of Indonesia. We ensure that all international data transfers comply with applicable data protection laws and are protected by appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs) approved by regulatory authorities.
• Data processing agreements with third-party service providers.
• Transfer to countries with adequate data protection frameworks.

By using novo77, you consent to the transfer of your data to jurisdictions that may have different privacy standards than Indonesia, subject to the protections described in this policy.

12. Children's Privacy

novo77 is strictly an adult-only platform. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete the Account and all associated data.

Parents or guardians who believe their child has registered on novo77 should contact us immediately at [email protected] so we can take appropriate action.

13. Changes to This Privacy Policy

novo77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon posting to the website, and the "Last Updated" date at the top of this page will be revised accordingly.

We encourage you to review this Privacy Policy periodically. If we make material changes that significantly affect your rights, we will notify you via email or through a prominent notice on our website. Continued use of novo77 after changes are posted constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how novo77 handles your personal data, please contact us:

• Email: [email protected] (plain text — not a clickable link)
• General Support: [email protected]
• Live Chat: Available 24/7 through your Account dashboard

For general inquiries about our services, visit our FAQ page. For terms of use, see our Terms & Conditions. For responsible gaming support, visit our Responsible Gaming page.